Refund Policy
Last Updated: August 10, 2026
Thank you for subscribing to Klik. We value your satisfaction and strive to provide you with the best online link management experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns & Cancellations
We accept cancellation and refund requests within 14 days from the date of your initial purchase of a Pro plan. Since Klik is a digital service, "returns" apply to the cancellation of your digital subscription. To be eligible for a refund, your account must not have violated our Terms and Conditions.
Refunds
Once we receive your refund request and inspect your account activity, we will notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any payment gateway or processing fees incurred during the initial purchase.
Exchanges
If you would like to exchange your subscription plan for a different tier (e.g., Monthly to Yearly), please contact our customer support team within 14 days of receiving your order confirmation. We will provide you with further instructions on how to proceed with the exchange and adjust any price differences.
Non-Returnable / Non-Refundable Items
Certain digital items and services are non-refundable. These include:
- Custom domains registered through our platform
- Accounts suspended due to abuse or violation of our Terms
- Renewal charges processed after the initial 14-day period
Service Interruptions (Damaged or Defective Items)
In the unfortunate event that our service experiences prolonged downtime or major defects affecting your Pro features, please contact us immediately. We will arrange for a service credit extension or issue a partial refund, depending on your preference and the severity of the interruption.
Return Shipping
As Klik provides entirely digital services, there are no physical items to return, and therefore no return shipping costs will apply to your transactions with us.
Processing Time
Refunds will be processed within 5 to 7 business days after we approve your request. Please note that it may take additional time for the refund to appear in your bank account or credit card statement, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at rawarna.lk@gmail.com. We are here to assist you and ensure your experience with us is enjoyable and hassle-free.